Terms & Conditions

Ordering Process:

On the website, you can place items into the shopping basket with no obligation by clicking the ‘Add to basket’ button. Likewise, you can view the shopping basket and remove items during the process of your shopping.

Once your shopping is completed use the ‘Checkout’ button, to begin the ordering process. You will be prompted to create an account. Alternatively, if you are a returning customer you will be asked to login using your username or email and password as a registered user. You can provide your details then pay via JCB over the interface of Barclaycard or PayPal.

You must then choose a payment method. On the Review Order page, you will see the details you have entered once again. You can navigate back at any time and correct your details or interrupt the order process by leaving our website or closing the browser. You only commit to placing the order when you click on the ‘Place order’ button. Immediately after the order is placed, we will send you an order confirmation by email. This does not constitute a contract. The contractual text regarding your order (the contents of your order along with these terms and conditions) will be saved and sent to you as part of the order confirmation.

Logistics

Deliveries of all products are directly to customers from the following countries and all deliveries are free below 4 volumetric kg (4kg).

Europe Countries.

Austria, Belgium, Bulgaria, Czech Rep, Croatia, Denmark, Estonia, Finland, France, England, Germany, Holland, Russia, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United States.

Above 4 volumetric kg, the standard DHL rates are applied.

All good will be shipped to the customer only via DHL courier.

For deliveries outside the European Union, shipment is with DHL only to certain countries and the charges may differ. (Contact customer services for more information)

Payment terms and conditions

Once the customer purchases the product, the payment can be done via credit card, PayPal or Bank Transfer.

The system issues an invoice for every order. Invoice can be downloaded.

After sales policies and goods return

The Buyer can request to return an item within 20 days of order receipt for the following reasons:

 

  • if he does not like the product,
  • if it is too big / small,
  • if it is damaged, if it does not correspond to the product ordered, if it is not present in the parcel.

To issue the return request you have to follow the instructions

High Class Trends reserves the right not to refund in the following cases:

  • If the products are not intact, without envelope or with a ruined one
  • In case the Return code and/or order number are missing
  • In case the Returns are not authorised or if they have exceeded the requested timelines.

The shipping fees and the returns are at the buyer’s expenses, unless stated differently.

For faulty or non-compliant products, you have to issue a return request according to the procedure mentioned above. You will then have to send an email to returns@highclasstrends.co.Uk at the latest within 20 days of receipt of the order, providing detailed description of the damage and attaching photos that demonstrate its entity.

The refund is issued as a credit charged on the Buyer’s profile within a maximum of 10 days of receipt of the product and is visible at the bottom of the Profile page.

 

The credit is automatically deducted when a new order is placed. The credit is available for 2 years following the date of issue of the credit note.

High Class Trends does not exchange goods. It is necessary to create a new order deducing the credit charged on your profile.

Data Privacy

We work hard to keep your personal data secure, which includes regularly reviewing our privacy notice. When there’s an important change we’ll remind you to take a look, so you’re aware how we use your data and what your options are.